Associate Technical Enablement Specialist

The Opportunity

The Enablement Program Specialist will partner with the Growth Enablement team to manage, maintain, and help raise the bar on our learning and enablement programs and technology portfolio. This portfolio is designed to ensure the entire Go to Customer organization is fully prepared to position and sell the complete suite of Rapid7 offerings. This role will support the team in coordinating and executing enablement programs, engaging learners, automating processes, and operationalizing data to drive learning and understand business impact. This role requires:

• Ability to work in a fast-paced environment, independently when necessary

• Comfort with pivoting/shifting when needed based on dynamic business needs

• A growth mindset and passion for continuous learning - receptive to feedback and coaching conversations

• Strong self-awareness and ability to advocate for desired growth and development support

• An interest in helping people have the career experience of a lifetime!

About the Team

Our Growth Enablement team is responsible for the development and ongoing management of domain-relevant training focused on Rapid7 strategies and industry knowledge. It begins with the new hire experience and ensures sellers and customer achievement can be productive to ongoing efforts to set up our go to customer teams for long term success across the full customer lifecycle.

About the Role

• Partner with GE program leads/strategists to manage/maintain Rapid7’s enablement technology portfolio to meet business needs

• Support GE’s needs analysis process and planning – serving as the connective tissue to coordinate and prioritize enablement requests and programs, gather insights, and collaborate with cross-functional teams in order to execute initiatives – leveraging learning technologies where possible

• Execute the set-up and follow-up on GE programs to ensure a seamless and frictionless experience for learners and support learning application/accountability

• Partner with appropriate contacts from relevant technologies to uncover additional operational efficiencies, functionality, best practices and roadmap items relevant to the goals of the business

• Roll-up, analyze, and visualize enablement program data through the lens of business impact.

• Manage/maintain R7’s tech enablement portfolio and vendors

• Partner on effective engagement activities and strategies to bridge our learners with our rich resources and programs

• Design & create digital learning (micro-learning) to embed into Growth Enablement programs

• Leverage our learning platform (Highspot) to set-up programs and learning tracks to optimize the learning experience

• Keep abreast of the market, researching and raising awareness of additional or replacement technologies to help better achieve company goals

• Uncover and recommend approaches to better engage and, in some cases, automate our GE processes

• Partner with the GE team to create visually appealing and easily digestible content that reflects Rapid7's world-class branding

• Explore a variety of potential enablement technologies that we can leverage to drive learning and enablement impact, ensuring we remain on the cutting edge of technology

• Manage GE vendors and internal stakeholders/subject matter experts for content creation and program implementation

• When needed, help facilitate our best-in-class onboarding and continuous learning programs

The skills you’ll bring include:

• Outstanding project/program management

• Enablement and/or learning management systems (LMS) experience (with a focus on hybrid learning)

• Implementation of learning/education programs and technologies (SkillJar and Highspot experience a big plus)

• Research skills to support curriculum design and development

• Excellent core data skills including compilation, analysis, and synthesis to tell a story and make informed decisions through data

• Customer service to provide an outstanding experience to our internal learners

• Collaboration to effectively work with and influence team members and stakeholders

• Guru of organization, attention to detail, and time management

• Ability to operationalize and streamline processes in support of business objectives

• Strong written and verbal communication skills, including the ability to use data to tell stories

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.

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