As an Associate SOC Advisor, you'll assist the Managed Services teams with day-to-day tactical reports and customer communication. You will also help with incident response handling and customer communication, helping to triage alerts and address customer needs. In this role, you'll gain valuable experience in information security and Managed Detection and Response (MDR).

About the Team

Rapid7's Managed Services provide world-class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's SOC Advisor team, you will be on the front lines helping clients defend against and respond to today’s biggest threats.

About the Role

As an Associate SOC Advisor, your primary responsibility is to assist the Managed Services teams with day-to-day tactical reports and customer communication. You will have a front-row seat to observe and learn about the ever-evolving cyber threat landscape and gain valuable experience by helping customers remediate and mitigate prevalent threats.

Associate SOC Advisor roles operate on a shift schedule following a 90-day onboarding period. Thanks to Rapid7’s global Security Operations Center teams and follow-the-sun model, this role does not require night shift work (available shift options are currently: Monday - Friday).

Specifically, your focus will be to:

• Serve as a customer-facing point of contact during active investigations, providing timely updates and clear guidance.

• Help customers understand detection activity, answer service-related questions, and ensure the next steps are communicated effectively.

• Translate technical investigation findings into customer-friendly language with support from senior team members when needed.

• Escalate complex questions or customer needs to senior SOC Advisors or relevant internal teams for support and resolution.

• Track and document advisory activity clearly and accurately within established workflows.

• Use service delivery metrics (e.g., response time, case volume, quality audits) to monitor your performance and prioritize effectively.

• Collaborate with MDR Analysts, Incident Handlers, and other internal stakeholders to align customer communication with investigation progress.

• Support internal knowledge sharing and team growth by contributing to documentation, templates, and shared practices.

The skills and qualities you’ll bring include:

• Clear communication skills and a willingness to learn how to explain technical topics to different audiences.

• Basic understanding of cybersecurity concepts or familiarity with common frameworks (like MITRE ATT&CK or NIST CSF)—but a willingness to learn is most important.

• A proactive and positive attitude when working with customers and team members.

• Good organizational habits and the ability to stay on track with tasks and requests.

• A strong interest in cybersecurity and a desire to grow in a technical, customer-facing role.

• Some relevant experience, such as a help desk, technical support, internship, or academic cybersecurity program.

• A growth mindset and openness to feedback as you build new skills.

• Certifications such as A+, Network+, or Security+ are helpful but not required.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
 

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. 

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.