Cloud Technical Support Engineer

We are looking for a Technical Support Engineer that is hard-working and committed to customer success. The Technical Support Engineer should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. This is an excellent opportunity to join a dynamic and fun Technical Support team. This role will report to the Director of Product Support, but will also work collaboratively across our Customer Success, Product, Engineering, Sales, and Documentation teams. You will help with technical issues, bug identification, feature requests, general knowledge, and proof of concepts.

In this role, you will:

• Quickly cultivate customer trust by becoming an expert in InsightCloudSec

• Lead support efforts for customers who have been determined to have critical value when needed

• Coordinate with Customer Success Managers to address any technical issues impacting a customer's success

• Escalate software bugs or feature enhancements to Tier 2 and product management teams

• Act as a subject matter expert of the InsightCloudSec product

• Build relationships and partnerships with cross-functional teams

• Proactively share information and expertise regarding recent fixes and best practices in the cloud

The skills you’ll bring include:

• A minimum of 2 years' experience with Cloud technologies 

• Proficiency with command-line tools and Linux operating system environments

• Systems Operations experience, including deploying and managing applications, either on-premises or in a public cloud environment

• Certified in one of the following: Amazon Web Services, Google Cloud Platform, Microsoft Azure

• Familiar with at least one of the following languages and technologies: SQL, PHP, Java, Python, JSON

• Excellent organizational and project management skills

• Fast learner, natural curiosity, and love of technology

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
 

About Rapid7

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.