Collections Support III
Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9000 organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com. The Credit & Collections Specialist will be responsible for establishing and maintaining credit lines, payment terms, and collection activity for all customers while building strong relationships with internal and external stakeholders and providing an excellent customer experience.
About the Team
The global AR team is made up of two AR/Billing Specialists and four Credit/Collections Analysts. The team is positioned within the US and Belfast.
About the Role
The Credit & Collections Specialist will be responsible for establishing and maintaining credit lines, payment terms, and collection activity for all customers while building strong relationships with internal and external stakeholders and providing an excellent customer experience.
In this role, you will:
Manage a collections portfolio from date of invoice to cash collection, including building relationships with customers and/or partners to ensure on time payments and excellent customer service
Follow-up with customers/partners on past due invoices by calls and emails on a daily basis
Maintain collection and billing notes in Netsuite
Forecast collection estimates for your portfolio
Maintain credit terms and credit limits for all customers in your portfolio
Research, escalate and resolve customer discrepancies
Address and resolve account credit balances, overpayments and journal entries
Maintain weekly aging and top accounts past due reports
Monitor credit hold process; updating account pages and contacting internal stakeholders as required
Determine accounts to be turned over to a collection agency or written off as bad debts
Work cross functionally with Sales/CSM/Ops and communicate overall health of the accounts in your portfolio
Support special projects and mission critical initiatives
Proactively support management as well as the objectives and goals of the department
Help achieve DSO (days sales outstanding) goals
Assist with vendor portal management
Identify and assist with process improvement and accuracy initiatives
Maintain Process Documentation
The skills you’ll bring include:
Minimum 2 years of collection experience, with Enterprise B2B collections a plus
Minimum of an Associate Degree or equivalent experience required
Former experience with ERP, NetSuite and Salesforce is preferred
Strong attention to detail, goal oriented
Able to meet daily and monthly cash and collection goals and metrics
Ability to work flexible hours as needed
Motivated, positive team player with ability to interact with individuals across various teams/roles
Strong analytical skills and the ability to propose positive business solutions to problems
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.
With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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