The Opportunity

Defend the digital world and design the future of security at Rapid7! As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their cloud environments. Are you up for the challenge?

Our team is looking for an experienced Director, Practice Operations to lead our growing operations team in the Assessment & Response practice. This Director will lead and mentor a team of product operation managers and data analysts while partnering with cross-functional teams to deliver impactful customer outcomes.

The Role

In this role, you’ll partner with product management, user experience, engineering, and other stakeholders to:

• Reinforce and execute on the product strategy with an emphasis on metrics

• Drive cross-functional alignment by enhancing or establishing business processes

• Determine and support resource resourcing requirements to meet business goals

A snapshot of the work you’ll be doing:

As Director, Practice Operations you will report to the Sr. Director, Products - Assessment & Response, and be instrumental in helping us create high functioning product teams across multiple Rapid7 solutions. 

You and your team’s major areas of impact will be:

• Partnering with product managers, engineering leads and user experience teams to plan and drive a cohesive roadmap across multiple product teams.

• Establishing success criteria and measurable outcomes that can be attributed towards meeting business objectives.

• Owning and developing the communications framework of the various product roadmaps and ensuring it is kept up to date and well understood across the company.

• Supporting the product team’s efforts to identify, communicate and resolve project risks, dependencies and other issues.

• Communicating with senior management and executive leadership to keep them abreast of critical roadblocks and creating action plans to drive towards resolution.

• Fostering a positive work culture that breeds collaboration, team camaraderie and a high level of accountability in meeting our customer outcomes.

Qualifications and Traits

• Strong leadership: you lead by example and drive planning and execution of our practice and product strategies, while also working alongside your team on tactical details. You embody servant leadership, and believe success in your role is empowering your team.

• Unafraid of ambiguity: you push forward and help the team navigate when the direction seems unclear. You not only lead in defining that direction, but you also help to build up this skill in the product management discipline.

• Relentless collaboration:  you naturally build strong partnerships across the organization, and you know how to create consensus, drive alignment, and influence outside your reporting chain.

• Unflappable enthusiasm: you bring yourself every day, and cultivate an environment where continuous learning and disciplined risk taking are supported and encouraged.

• Dynamic adaptability: you roll with changes in priorities, resolve trick situations and look for creative solutions across technology and personnel. 

• Detail oriented: you pay attention to specifics and raise accountability with all the teams you work. You are grounded in measurable outcomes that drive the business forward. 

The Rest

• We are looking for a candidate that has roughly 8+ years of relevant experience: this includes 4+ years holding roles managing operations managers and/or data/business analysts.

• We don’t require cybersecurity experience: it’s a great asset, but ultimately we’re looking for someone with great operations knowledge that can help us plan and execute on large projects that are mission critical for Rapid7

• We need someone that can travel occasionally, both domestically and internationally: there are team members present across North America and Europe. You’ll work directly with team members in Boston, MA; Arlington, VA; Los Angeles, CA;and Belfast, Ireland. 

Company Description

Rapid7 (Nasdaq: RPD) is advancing security with visibility, analytics, and automation delivered through our Insight cloud. Our solutions simplify the complex, allowing security teams to work more effectively with IT and development to reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Over 10,000 customers rely on Rapid7 technology, services, and research to improve security outcomes and securely advance their organization. For more information, visit our website, check out our blog, or follow us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.