Lead Workplace Experience Coordinator

About the Role

As the Lead Workplace Experience Coordinator, you’ll own the daily operations of and elevate the workplace experience at Rapid7’s Boston office headquarters. You’ll not only ensure the office is a place employees and guests love to be, but you’ll also set the standard for operational excellence and partner cross-functionally to drive process improvements. You will operate with autonomy, use data-driven insights to anticipate challenges and design innovative solutions, and help influence how our team’s workplace strategy is executed, all while ensuring timely communications to global Real Estate & Workplace Experience leadership. 

About the Team

The Real Estate & Workplace Experience team creates safe, functional, and engaging environments that enable Rapid7 employees to do their best work. We partner with leadership and cross-functional teams to ensure our spaces reflect our culture, support our business goals, and operate at the highest standards.

What You’ll Do

• Office Operations – Oversee day-to-day workplace operations, ensuring the office is running smoothly and efficiently while also setting best practices for other locations.

• Facilities & Vendor Management – Manage vendor relationships, coordinate repairs & preventive maintenance, and oversee physical security programs while proactively identifying opportunities for cost savings and efficiency improvements. This role will also oversee our in-office barista bar, ensuring smooth operations and a high quality experience for all employees and visitors. 

• Events & Experiences – Lead the planning and execution of office-wide events, culture initiatives, and executive-level visits, ensuring seamless and memorable experiences.

• Space & Safety Oversight – Lead office safety, security, emergency preparedness, and space planning initiatives, balancing employee experience with compliance and operational needs.

• Budget Ownership – Manage and forecast local operational expenditures (OpEx), reporting on spend and identifying opportunities for cost savings.

• Cross-Functional Partnerships – Collaborate with local leadership, global workplace team, and other functional partners to align team initiatives with broader business needs.

What You Bring

• 2-5 years of experience in workplace operations, facilities management, or corporate services, with significant experience managing office environments

• Proven ability to lead teams or projects, and provide subject matter expertise

• Strong analytical and problem-solving skills; able to interpret workplace data to drive solutions and influence decision-making

• Excellent communication skills; able to convey operational information clearly to non-specialist stakeholders, as well as provide efficient and timely updates to REWE leadership

• High degree of autonomy and accountability; able to anticipate challenges and act proactively

• A collaborative, approachable, player-coach style with a passion for creating exceptional workplace experiences; willing to roll up your sleeves and comfortable working immersed in the day-to-day operations of a fast paced office environment

Nice to Have

• Experience with workplace technologies (OfficeSpace, Brivo, or similar)

• Advanced understanding of building maintenance systems (HVAC, mechanical, life safety)

• Strong proficiency with Google Workspace

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.

The salary range for this role in the US is:

Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.