Manager, Business Applications

Location: India
Department: IT Business Applications
 

The Opportunity

Rapid7 is seeking a Manager, Business Applications to lead, scale, and grow a high-performing Business Applications team responsible for mission-critical enterprise applications. This role will participate in overseeing the Salesforce and NetSuite ecosystems, Workato integrations, and a suite of ancillary tools that support various business functions. You will be responsible for driving system projects and enhancements, optimizing application support, and ensuring seamless integrations to enable business growth and operational excellence.

The ideal candidate has experience leading application delivery teams, managing support functions, and working cross-functionally to align technology solutions with business needs. This is a unique opportunity to build and scale a best-in-class business applications team in a fast-growing organization.

Primary Responsibilities

Leadership & Team Development

• Build, scale, and mentor a high-performing Business Applications team, including application support, solution delivery, and integration specialists.

• Establish a clear roadmap for growth, ensuring the team scales effectively with business needs.

• Foster a collaborative and high-performance culture, promoting knowledge sharing and continuous learning.

• Define and implement KPIs and success metrics for application support and delivery functions.

Business Applications & Support Management

• Own and drive the implementation, and optimization of Salesforce, NetSuite, Workato, and other key business applications.

• Establish and lead an application support function, ensuring high-quality, responsive, and scalable support for business users.

• Implement ITSM best practices for issue tracking, resolution, and proactive system monitoring.

• Partner with business stakeholders to prioritize, manage, and deliver high-impact projects.

• Oversee system administration, governance, and data integrity across business applications.

Integration & Process Automation

• Manage and optimize integration platforms, ensuring seamless data flow between systems.

• Lead efforts to automate business processes, reducing manual work and increasing efficiency.

• Work closely with all stakeholders to ensure scalable, secure, and well-documented integrations.

• Maintain compliance with security, data privacy, and governance policies across applications.

Strategic Planning & Continuous Improvement

• Identify and implement best practices for system scalability, user adoption, and operational excellence.

• Stay ahead of emerging trends in Salesforce, NetSuite, and enterprise integrations, bringing innovative solutions to the organization.

• Partner with other IT functions, finance, marketing, sales, customer success, and other teams to optimize revenue operations, order management, and business workflows.

What You Bring to the Role

• 8+ years of experience in Business Applications, IT, or related fields, with 3+ years in a leadership role.

• Proven experience managing Salesforce and NetSuite ecosystems, including governance, administration, and optimization.

• Strong expertise in Workato or other integration platforms, with experience in API-driven automation.

• Experience building and scaling an application support function, implementing ITSM best practices.

• Excellent leadership skills, with a track record of growing and mentoring teams.

• Strong understanding of business processes across finance, sales, and operations.

• Ability to manage complex projects, drive stakeholder alignment, and deliver high-impact outcomes.

• Knowledge of data governance, security best practices, and compliance frameworks (SOC 2, GDPR, etc.).

Preferred Qualifications

• Hands-on experience with Salesforce CPQ, NetSuite financials, and revenue operations.

• Familiarity with Tableau, Snowflake, or other data visualization and analytics tools.

• Certifications in Salesforce, NetSuite, ITIL, or Workato are a plus.

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