Manager, Incident Response Services

  • R5992
  • United States

Manager, Incident Response Services  

About the Team

Rapid7’s incident response consultants respond to major breaches for all Rapid7 customers and are integrated into Rapid7’s MDR service, delivering unlimited incident response for our managed customers. Our incident response consultants pride themselves on their ability to orchestrate and deliver effective outcomes for our customers in their greatest times of need.

About the Role

As a Manager of Incident Response on Rapid7’s Detection & Response Services team, you will lead a group of professional, high-performing incident response consultants responsible for guiding customers through impactful security incidents and delivering high value proactive service engagements.

In this role, you will:

  • Serve as manager for a group of global incident response consultants that support Rapid7’s MDR and IR service customers

  • Provide guidance, goals, and mentorship to a team of world-class incident responders in a 24x7 setting

  • Tactical planning and execution of Rapid7’s strategic vision for incident response

  • Mature Rapid7’s existing incident response methodologies, metrics, and procedures

  • Assist with scoping of reactive and proactive incident response service engagements

  • Monitor multiple concurrent investigations, deliver real-time feedback and coaching

  • Maintain on call rotations to ensure 24x7x365 coverage incident response coverage

  • Collaborate with leaders across the organization to improve products and services within Rapid7’s detection and response practice

  • Promote healthy, positive work habits and environments to reduce fatigue, providing a quality work/life balance for incident response professionals

The skills you’ll bring include:

  • Bachelor's degree or foreign equivalent in Engineering, Computer Science, MIS, CIS or related field, or equivalent professional experience

  • 5+ years in an incident response consulting, managed detection and response, or professional service delivery role.

  • Up-to-date knowledge of attacker techniques, tools, and procedures

  • Experience with common cybersecurity tools and investigation techniques.

  • Outstanding verbal and written communication skills


  • 1+ years of people management or team lead experience, preferably in an incident response, managed detection and response, or services role

  • 5+ years of enterprise internal security experience

  • Prior managed service or MDR experience

  • Prior SOC management experience

  • Experience working with breach counsel and cyber insurance panels

  • Experience with Rapid7 products or services

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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