Company Description 

Rapid7 is breaking down silos and transforming how Security, IT, and DevOps teams work together to drive secure innovation. Our analytics and automation cloud, Rapid7 Insight, provides the shared visibility, intelligence, and connected workflow these teams need to manage the vulnerabilities, threats, and performance issues that put their organizations at risk. With more than 9,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture.

Developing meaningful customer partnerships is not just something we talk about at Rapid7 - it’s a core value in everything we do. From product development to sales, marketing and support, providing our customers with better outcomes in protecting and securing their organizations is our mission.

Position Overview 

The Onboarding Success Manager is responsible for expediting Rapid7’s customer’s time to value across our full suite of products and services. The OSM will accomplish this by building a strong working relationship with our customers to ensure product deployments meet each client’s individual security programs. Rapid7 is looking for a candidate with strong communication skills, a history of helping customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry leading solutions. 

Success in the role will require a self-starter who organizes themselves for success with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.

Responsibilities 

• Manage a portfolio of customer onboarding engagements, ensuring a successful and timely completion of each onboarding milestones 

• Drive adoption of Rapid7 solutions and ensure customers achieve business outcomes while maintaining the customer relationship

• Use critical problem solving-skills to build workable solutions in close collaboration with customer-facing teams that include (Customer Success, Sales, Project Management, Product Consulting & Support) to ensure the customer remains on course

• Utilize product adoption data and customer insights to drive meaningful engagements 

• Effectively communicate technical details and business outcomes to a diverse group of internal and external stakeholders

• Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis 

• Become a Rapid7 product expert

• Identify and align a customer’s success criteria to ensure customers achieve their desired outcomes

Qualifications 

• 4 years of experience in a customer-facing role in a SaaS technology company 

• Bachelor's degree or the equivalent 

• Proven ability to effectively manage a portfolio of accounts and/or projects

• Self-starter with a solutions-oriented attitude

• Excellent communicator 

• History of leveraging product adoption data and/or customer insights to drive meaningful engagements 

• Ability to build customer relationships

• Adaptable and flexible

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.