Product Operations Manager

About the Team

Our team is looking for a Product Operations Manager. This role will report into the Director, Product Operations and be an integral part of a team of product operation managers, while partnering with cross-functional teams to deliver impactful customer outcomes.This role is responsible for effective and efficient product delivery. They provide timely and accurate decision support for prioritization and resourcing questions. They are custodians and evangelists of the “secret sauce” of how Rapid7 builds products.

In this role, you will:

• Partner with product managers, engineering leads and user experience teams to plan and drive a cohesive roadmap across multiple product teams.

• Gather, analyze customer and product data to identify trends, inform product decisions, and measure performance metrics. 

• Establish success criteria and measurable outcomes that can be attributed towards meeting business objectives.

• Agile experience and ability to drive best practices to support efforts to identify, communicate and resolve project risks, dependencies and other issues.

• Design, implement, and maintain efficient product development workflows, including managing product lifecycles, release cycles, and go-to-market strategies. 

• Communicate with senior management and executive leadership to keep them abreast of critical roadblocks and create action plans to drive towards resolution.

• Fostering a positive work culture that breeds collaboration, team camaraderie and a high level of accountability in meeting our customer outcomes.

Qualifications and Traits

• Eager to jump in.  You are willing to help where needed.  You know that sometimes you have to first fill the shoes in order to understand the nuances and complexities of a situation in order to determine the best path forward.

• Comfortable with ambiguity. You can see the big picture even when it’s fuzzy.  You bring clarity and organization to big ideas and help teams make progress even when things are unclear.

• Continuous learner. You love hearing new ideas and are constantly evolving your toolkit of resources.  

• High EQ with a strong coaching ability.  You meet people where they’re at and bring them along on the journey.  You know that we can only make an impact together and ensure that no one gets left behind.

• See process as a means to deliver value. You understand the complete software development lifecycle and balance the right amount of process across your stakeholders with a focus on driving outcomes.

• Systems Thinker.  You’re able to break down complex concepts into meaningful deliverables and milestones, while understanding how proposed changes could affect the larger system.

The experience you’ll bring includes:

• 3+ years managing large scale, complex projects

• Demonstrated ability to work effectively and influence without having direct authority over resources

• Demonstrated ability to work within all levels of an organization, including working with senior management

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

 

About Rapid7

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.  With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.