The Remediation Analyst will be responsible for the takedown of cyber threats that our customers face as well as investigating the most efficient way to eliminate the threat besides working with vendors.

About the Team

You will be a part of our Remediation team and will help organizations to protect themselves and their customers by monitoring, acting, and providing on requests to take down malicious content via the SaaS platform. The team has the ability to immediately impact the customer's business by taking quick action to protect the customers. 

About the Role

Being part of a small and expert team gives you the option to be the impact point on the customer's business, handling all takedown requests with the most updated tools on a daily basis, which makes an immediate impact on the company and the customers.

In this role, you will:

• Monitor and respond to remediation events utilizing state-of-the-art tools and managed services.

• Provide written summaries of remediation activities and other relevant information to business units. 

• Troubleshoot technical issues both internally and at other vendors and report system defects as needed.

• Work with automated tools to detect, monitor, and remove malicious content. 

• Analyze security logs and investigate network and server security violations and intrusions.

• Research ways to improve our services and strengthen our relations with other vendors.

• The daily work for this position is Sunday - Thursday (US).

The skills you’ll bring include:

• Solid communicator with excellent written and verbal communication skills.

• Capabilities and knowledge in Cyberspace and technical expertise and experience in security.

• Analytical and problem-solving skills related to cyber security and computer forensics.

• A customer-driven mindset focused on ensuring a fantastic customer experience.

• Experience with abuse departments (takedown process) - Advantage

• Excellent skills in Microsoft Excel.

• Highly organized with strong attention to detail in all areas of work.

• Self-motivated, collaborative, high-energy, and diligent work ethic.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

#LI-BD1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.