Senior Business Systems Analyst

Job Summary
We’re looking for a Senior Business Systems Analyst (BSA) to play a critical role in enabling predictable growth and operational excellence across Rapid7’s Sales, Revenue Operations, and Channel Operations organizations. You’ll partner closely with GTM stakeholders to drive improvements across the lead-to-cash lifecycle—covering opportunity management, quoting, order management, commissions, forecasting, and revenue processes. In this role, you’ll lead requirements gathering, map and optimize end-to-end workflows, and deliver enhancements across systems including Salesforce Revenue Cloud Advanced (RCA), CPQ, NetSuite, Clari, Gong, and related revenue applications.

About the Team
The Business Systems and Strategy team drives alignment and execution across Rapid7’s systems landscape. We operate at the intersection of business operations, data strategy, and enterprise tools, ensuring teams are equipped with reliable workflows, trusted insights, and scalable processes. Our team collaborates closely with stakeholders across the business to deliver aligned solutions that support predictable growth.

About the Role
As a Senior Business Systems Analyst, your primary responsibility will be to serve as a key partner to Sales, Revenue Operations, and Channel Ops, owning initiatives that enhance our GTM technology stack and improve processes from opportunity creation to revenue recognition. Specifically, your focus will be to:

• Lead requirements and solution design by engaging stakeholders to uncover business needs, pain points, and translate them into structured requirements and user stories

• Play a key role in Rapid7’s roll out of Revenue Cloud Advanced by helping design, implement, and optimize our transition from CPQ to RCA while simplifying legacy quoting, discounting, and multi-year deal structures

• Optimize opportunity and quoting processes by aligning Salesforce opportunity management, RCA workflows, and team assignment processes with business policies to support forecasting and deal execution

• Support revenue intelligence and seller productivity by integrating and improving workflows in Clari Forecasting and Gong, ensuring insights are actionable across the sales cycle

• Partner with operational teams (Sales, Channel, Deal Desk, Commissions) to bring automation and scalability to workflows such as commissions redesign, ETM optimization, and root cause analysis of enhancement requests

• Work closely with technical teams to scope, test, and deploy enhancements while ensuring smooth change management and adoption

The skills and qualities you’ll bring include:

• 3–5 years of experience as a Business Systems Analyst, Revenue Systems Analyst, or similar role supporting Sales, RevOps, or Channel organizations

• Strong knowledge of the lead-to-cash lifecycle, including opportunity management, CPQ, order management, billing, commissions, and revenue recognition

• Hands-on experience with Salesforce Revenue Cloud (CPQ, Billing, RCA), NetSuite, and related revenue applications

• Familiarity with Clari Forecasting, Gong, and Enterprise Territory Management (ETM) as part of a modern revenue tech stack

• Experience with enterprise-scale system implementations, particularly Salesforce CPQ or Revenue Cloud Advanced

• Strong analytical and problem-solving skills with the ability to interpret complex sales and operational processes and translate them into scalable system solutions

• Demonstrated ability to lead cross-functional initiatives and influence stakeholders at all levels

• Familiarity with reporting and analytics tools such as Salesforce dashboards or Tableau

• Excellent communication and documentation skills, bridging technical and business audiences effectively

Core Value Embodiment
Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today.

About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope – just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.