Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

About the Team

Rapid7’s Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Cybersecurity Advisor team, you are on the front-lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.

About the Role

Rapid7 Cybersecurity Advisors partner with our customers to deliver solutions that go beyond the tactical aspects of vulnerability management, application security, threat detection, and incident response. You will work with your customers to enhance their resilience against threats by providing tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

As a Senior Cybersecurity Advisor, you will work hand-in-hand with the Cybersecurity Advisor team to help deliver service to our customers, all while providing strategic guidance to both internal and external stakeholders. You will need to be comfortable working with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, triage alerts with analysts, and assist customers in addressing their security concerns, all while collaborating with management to provide high-level strategic ideas and initiatives that continue to propel the service forward. You will also mentor all levels of the Cybersecurity Advisor organisation, as well as serving as an escalation point for customer issues.  Specifically your focus will be to:

• Support Rapid7’s most valuable Platinum Customers

• Review and generate high-quality, accurate, and contextual customer deliverables

• Conduct Monthly Status Reviews with the customer's team (at a minimum) to: recap the previous month’s security activities and key metrics

• Develop and deliver Executive Briefings and Trend Reports to provide a high-level snapshot of security activities, value, and return on investment (ROI) for executive teams

• Act as an escalation point for customer concerns, assist team in Escalations when applicable

• Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans.

• Ensure that Rapid7 Platform technology is functional and coordinating with Rapid7’s support team when needed 

• Assist in technology deployment and client onboarding processes

• Gather client input and requirements across the Managed Services client base to influence the Managed Services service roadmap

• Act as a key technical stakeholder in departmental and company wide initiatives

• Serve as a key collaborator with Product Management 

• Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

• Assist Sales teams with prospective customer calls, scoping, and Proof of Value exercises, potentially joining them for key onsite meetings.

• Help solve unique and complex customer problems to improve the level of service

The skills and qualities you’ll bring include:

• Bachelor's Degree in information security (or related discipline), or four or more years of related experience

• 7 -10 years of experience in Information Security or related discipline (SIEM/network/endpoint/cloud/identity)

• Demonstrates exceptional technical customer service skills, consistently delivering at a level beyond reproach.

• Significant client consulting experience

• Strong understanding of common enterprise technologies. Direct hands on experience with SIEM platforms preferred 

• Proven ability to convey highly technical concepts to audiences with varying technical prowess

• Interest in technology deployment and configuration experience

• Industry-related certifications 

• Possesses deep expertise in security frameworks and concepts, with proficiency at an advanced, near-expert level.

• Excellent communication skills and ability to collaborate cross-functionally with a variety of teams to deliver the best value for our customer

• Bring your own approach, and challenge convention in order to create positive impact for our customers and your colleagues

• Tenacious “never-quit” attitude 
   

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.