Enablement Specialist

Job Summary

We are looking for a motivated and tech-savvy Enablement Specialist to support and evolve our enablement technology portfolio, driving impactful learning experiences across our Go-to-Customer and Channel organisations. This role is ideal for someone passionate about learning, data, and technology who wants to improve how customer-facing teams onboard, upskill, and succeed.

About the Team

The Growth Enablement team builds and delivers training programs that empower our sales and customer-facing teams throughout their journey at Rapid7—from onboarding to continuous development. We align closely with the business to ensure every team member is equipped to confidently position and sell our solutions.

About the Role

As an Enablement Specialist, your primary responsibility will be to manage and optimise enablement technologies that support effective learning and operational excellence. Specifically, your focus will be to:

• Manage and maintain the functionality of learning platforms, including permissions, groups, and content workflows

• Partner with stakeholders to support the design, build, and delivery of enablement programs

• Coordinate set-up and follow-up of enablement sessions to ensure a seamless learner experience

• Generate reports and analyse data to measure program impact and engagement

• Support vendor relationships and align with cross-functional teams on content and system enhancements

• Develop and maintain documentation such as system workflows, guides, and process maps

• Identify opportunities to enhance learner experience through better platform configuration and UX design

• Collaborate with Marketing, Channel, and Sales teams to drive adoption of learning tools and resources

• Support learner communications and engagement initiatives to boost awareness and participation

The skills and qualities you’ll bring include:

• Strong project management and collaboration skills

• Excellent communication skills, both written and verbal

• Ability to work independently and manage multiple priorities in a fast-paced environment

• High attention to detail and strong organisational skills

• Proven experience working with enablement or learning platforms (LMS) in an admin or power-user role

• Data analysis skills with the ability to extract insights and tell compelling stories from enablement data

• Customer-first mindset with a focus on delivering excellent learner experiences

• Experience coordinating cross-functional projects and managing stakeholder expectations

• Proficiency with reporting and workflow documentation

• Adaptability to evolving business needs and ability to pivot quickly

• Bonus: exposure to learning experience design (LxD), UX principles, or digital content strategy

• Core Value Embodiment Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

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