Senior Practice Operations Manager

  • R5653
  • Boston, MA, United States
  • Austin, TX, United States

Senior Practice Operations Manager, A&R

The Practice Operations team is a part of the Assessment & Response practice, and is responsible for effective product delivery. As a Sr. POM on the team, you’ll work cross-functionally with key partners across the organization to provide strategic and tactical support. We are looking for someone who is driven by customer needs, can challenge convention, and has a never ending passion for solving problems!

About the Team

Practice Operations exists to help teams and individuals confidently achieve our collective and wildly audacious goals.  As we partner across practices and functions, we seek to drive informed decision making through actionable data analysis, facilitating better cross-functional collaboration, and creating scalable, repeatable practices that help all teams achieve our company mission.

About the Role

This role is an amazing opportunity to become an impactful leader in an exciting, rapidly growing global technology company.  

In this role, you will:

  • Manage multiple large scale projects simultaneously and remove roadblocks for teams.

  • Help facilitate planning efforts to improve transparency, alignment, effective product delivery, and informed decision making.

  • Collaborate with Product Manager(s) to create roadmaps for large, complex process improvement initiatives.

  • Promote understanding of practice objectives and how projects ladder up to larger initiatives.

  • Coach team members on techniques that increase collaboration, predictability, transparency and promote a culture of iterative experimentation, innovation, and learning.

  • Drive alignment on success metrics, timelines, and execution.

  • Develop partnerships and work closely with UX, product, engineering, support and go-to-market teams.

  • Continuously review processes and tools to drive more efficient operating mechanisms.

  • Facilitate creation and adoption of practice wide change management initiative including, stakeholder engagement, documentation, enablement, and incremental improvements

The skills you’ll bring include:

  • 5-8 years of experience in operations, program management, management consulting, or relevant experience in a technology company

  • Experience leading teams with a focus on planning, product delivery and coaching

  • Strong proficiency with Jira and Confluence. Admin experience strongly preferred. Experience with Miro, Tableau, Salesforce, NetSuite, and Amplitude are nice to have.  

  • Team player with a growth mindset and a keen sense of how to get things done

  • Experience with SDLC and Agile development methodology, acting as product owner or Scrum Master for multiple teams would be highly beneficial

  • BS in Computer Science, Business, Communications, or a related discipline strongly preferred

 Locations: Austin, Boston, Tampa

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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