Technical Support Engineer
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers.
About the Role
In this role, you will:
Understand client's business objectives/impact and apply their expertise to timely resolve issues and ensure customer success
Serve as the liaison between Rapid7 and the customer
Follow up, test, and troubleshoot as necessary
Partner with development team on root cause analysis
Manage customers' issues and keep them informed of progress
Interact closely with various departments to provide first hand feedback from customers
The skills you’ll bring include:
We are looking for a standout colleague who thrives in a team environment
Experience in Technical Support or related experience
Passion for problem solving
Strong drive to look at challenges and help define solutions
Eagerness to learn and wiliness to share own knowledge
Amazing social skills with a passion to solve customers' issues
Troubleshooting and understanding of network architecture
Excellent problem solving and critical thinking
Fantastic verbal and written communication
Demonstrable command of administering multiple Operating systems (Linux, Windows, Mac OS…etc)
Understanding of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP
Proficiency with similar applications and Rapid7 products a plus
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.
With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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