Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! You will be working with the APAC team where you will support our customers on a wide range of technical issues. This role not only requires technical expertise but the ability to support customers in different regions with different needs.
About the Team
Our APAC support team is spread out between Australia, SIngapore and Japan and provides premier support to a wide range of technical customers, our engineers use their expertise and knowledge to help solve application problems to a high standard. The APAC region is a diverse and nuanced one and our support engineers are skilled in understanding these unique needs.
About the Role
Our ever-growing technical support team is seeking candidates who have a passion for providing exceptional customer experiences through solving advanced technical problems. The focus of this position will be on becoming a subject matter expert in our security products, particularly in our leading vulnerability risk management solution InsightVM. InsightVM is an all-in-one vulnerability management solution that provides users visibility into the risk present throughout their IT infrastructure.
In this role, you will:
The skills you’ll bring include:
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.
With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
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