Technical Support Engineer I

  • R5974
  • Melbourne, Australia

Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! You will be working with the APAC team where you will support our customers on a wide range of technical issues. This role not only requires technical expertise but the ability to support customers in different regions with different needs.

About the Team
Our APAC support team is spread out between Australia, SIngapore and Japan and provides premier support to a wide range of technical customers, our engineers use their expertise and knowledge to help solve application problems to a high standard. The APAC region is a diverse and nuanced one and our support engineers are skilled in understanding these unique needs. 

About the Role

Our ever-growing technical support team is seeking candidates who have a passion for providing exceptional customer experiences through solving advanced technical problems. The focus of this position will be on becoming a subject matter expert in our security products, particularly in our leading vulnerability risk management solution InsightVM. InsightVM is an all-in-one vulnerability management solution that provides users visibility into the risk present throughout their IT infrastructure.

In this role, you will:

  • Represent Rapid7 in assisting customers with solving intricate technical problems.
  • Show off your technical skills by supporting customers successfully setting up and troubleshooting any issues within the use of their Rapid7 products
  • Creating innovative workflows to analyse large log files in order to get to the bottom of any reported issues
  • Using the many resources available to our support team to learn, troubleshoot and reproduce customer issues
  • Work closely with various teams located locally and across the world including engineering and product to help drive a resolution to customer issues
  • Learning and expanding your knowledge of our product portfolio to become a subject matter expert
  • Troubleshooting investigations and identifying defects or false positive alerts

The skills you’ll bring include:

  • Minimum 1-2 years experience in a Technical Support or related role
  • Fantastic verbal and written communication
  • Troubleshooting and understanding of network architecture
  • Demonstrable command of administering one or more operating systems (Linux, Windows, MacOS)
  • Excellent problem solving and critical thinking skills

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

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