Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations?

Then you are the right person to join our unique support team! You will be working with the APAC team where you will support customers in both Japanese and English. This role not only requires technical expertise but the ability to support customers in different regions with different needs.

About the Team
Our APAC support team is spread out between Australia, Singapore and Japan and provides premier support to a wide range of technical customers, our engineers use their expertise and knowledge to help solve application problems to a high standard. The APAC region is a diverse and complex one and our support engineers are skilled in understanding these unique needs. 

About the Role

Our ever-growing technical support team is seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems. The focus of this position will be on becoming a subject matter expert across Rapid7’s suite of leading Cyber Security products.

In this role, you will:

• Represent Rapid7 in assisting customers with solving complex technical problems.

• Show off your technical skills by supporting customers successfully setting up and troubleshooting any issues within the use of their Rapid7 products

• Creating innovative workflows to analyse large log files in order to get to the bottom of any reported issues

• Using the many resources available to our support team to learn, troubleshoot and reproduce customer issues

• Work closely with various teams located locally and across the world including engineering and product to help drive a resolution to customer issues

• Learning and expanding your knowledge of our product portfolio to become a subject matter expert

• Troubleshooting investigations and identifying defects or false positive alerts

The skills you’ll bring include:

• Fluent in both Japanese and English language

• Fantastic verbal and written communication

• Minimum 1-2 years experience in a Technical Support or related role

• Troubleshooting and understanding of network architecture

• Demonstrable command of administering one or more operating systems (Linux, Windows, MacOS)

• Excellent problem solving and critical thinking skills

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.
 

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next.
 

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.