Go to Customer

In an increasingly connected digital world, the needs of our customers are more complex than ever. Our Go to Customer teams enable us to create meaningful customer relationships where they are experiencing the full value of our solutions. This means relentlessly advocating for customers, developing strong cross functional partnerships, and challenging the status quo to drive impactful results that support our business growth. We look at customer health and enablement at each stage of the customer journey, and take pride in our ability to make the world a safer place because of the customer experiences we deliver.

11,000+
Customers 

40%+ of Fortune 100

NASDAQ: RPD

Global
Footprint

144 Countries

 15 Offices

Global
Ecosystem

300+ Platform Integrations

PACT Partner Program

Leader of
Innovation

Rapid7 Labs Research Team

Open Source Communities

Customer Success and Experience

This team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.

Customer Advisory

Our Customer Advisors, Technical Account Managers, and Security Service professionals are assigned to customers of our managed services products. These team members are in the weeds of solving technical challenges and analyzing data, and are just as comfortable communicating with customers as they are with technical engineers and developers. 

Sales

Technology professionals responsible for protecting their organizations are overburdened and under-resourced, often spending too much time on routine tasks. Our sales team is on the front end of creating impact for customers by providing relevant solutions so their organizations remain secure, and leveraging the full value of our products. As a high-growth organization with an award-winning SaaS portfolio, our sales team is responsible for helping grow our customer footprint as we continue to expand into new markets. Learn more about our sales opportunities and how we set you up for success, here. 

Sales Engineering

The Security Sales Engineer will work with the sales team in a pre-sales role to develop and position solutions involving Rapid7's security solutions. They will work as an equal partner with our sales team in matching up customers with Rapid7's security solutions. If you are comfortable going toe to toe in a technical discussion with engineers and then shifting gears and having a brass-tacks business conversation with a CIO, this may be the opportunity for you.

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