Go to Customer

In an increasingly connected digital world, the needs of our customers are more complex than ever. Our Go to Customer teams enable us to create meaningful customer relationships where they are experiencing the full value of our solutions. This means relentlessly advocating for customers, developing strong cross functional partnerships, and challenging the status quo to drive impactful results that support our business growth. We look at customer health and enablement at each stage of the customer journey, and take pride in our ability to make the world a safer place because of the customer experiences we deliver.

Wood, Adult, Male, Man, Person, Female, Woman, Computer Hardware, Monitor, Screen

user-customer-chain-solid.png

11,000+
Customers 

40%+ of Fortune 100

NASDAQ: RPD

global.png

Global
Footprint

144 Countries

 21 Offices

connection-enable.png

Global
Ecosystem

300+ Platform Integrations

lightbulb-idea.png

Leader of Innovation

 56 Patents

Open Source Communities

orange-header-bar.png

Customer Success and Experience

This team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.

 

 

Customer Advisory

Our Customer Advisors, Technical Account Managers, and Security Service professionals are assigned to customers of our managed services products. These team members are in the weeds of solving technical challenges and analyzing data, and are just as comfortable communicating with customers as they are with technical engineers and developers. 

Sales

Technology professionals responsible for protecting their organizations are overburdened and under-resourced, often spending too much time on routine tasks. Our sales team is on the front end of creating impact for customers by providing relevant solutions so their organizations remain secure, and leveraging the full value of our products. As a high-growth organization with an award-winning SaaS portfolio, our sales team is responsible for helping grow our customer footprint as we continue to expand into new markets. Learn more about our sales opportunities and how we set you up for success, here. 

Sales Engineering

The Security Sales Engineer will work with the sales team in a pre-sales role to develop and position solutions involving Rapid7's security solutions. They will work as an equal partner with our sales team in matching up customers with Rapid7's security solutions. If you are comfortable going toe to toe in a technical discussion with engineers and then shifting gears and having a brass-tacks business conversation with a CIO, this may be the opportunity for you.

Marketing

The Rapid7 brand is the collective perception of everyone who engages with our products, services, and content. It’s what inspires people to join us in our mission. As Rapid7 evolves—reaching new customers and expanding globally—it’s essential that anyone who interacts with us has a meaningful and consistent experience.

Person, Glasses, Laptop, Pc, Electronics, Furniture, Wood, Sitting, Desk, Table

orange-header-bar.png

Recently Posted Jobs

Global Partner Specialist

R9280 Prague Czechia Prague, Czechia Marketing Marketing Full_time JOB_LEVEL-3-23
Rapid7 is seeking a Global Partner Marketing Specialist to work within our expanding Partner Marketing organisation. Reporting to the Global Partner Marketing Director, and working collaboratively across the sales, product, channel and marketing o...

Senior Manager, Analyst Relations

R9171 Boston MA United States Boston, MA, United States Marketing Marketing Full_time JOB_LEVEL-3-26
Senior Manager, Analyst Relations  Rapid7 is seeking an experienced, self-motivated, and strategic analyst relations professional to build upon and accelerate its existing Analyst Relations program. About the Team Reporting to the Head of Product...

Senior Security Solutions Engineer

R8830 Tokyo Japan Tokyo, Japan Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-11
As we continue to expand our presence in Japan, we are seeking a highly skilled and motivated Cyber-Savvy Sales Engineer to join our dynamic team. In this role you will partner closely with our Sales team as the technical point of contact to new a...

Growth Marketing Manager - Account Based Marketing

R8888 Prague Czechia Prague, Czechia Marketing Marketing Full_time JOB_LEVEL-3-25
The Opportunity In this role, you will design, execute, and optimise ABM programs for Rapid7’s target accounts across EMEA, using data, insights, and intent to identify and target high-propensity audiences. Partnering with regional marketing leads...

Senior Product Marketing Manager, SIEM

R8863 Boston MA United States Boston, MA, United States Marketing Marketing Full_time JOB_LEVEL-3-26
Product Marketing Manager, SIEM  As a Senior Product Marketing Manager for SIEM, you will own delivering new products and capabilities to market, creating and driving compelling commercial offers, building unique and differentiated positioning an...

Senior Product Marketing Manager, Exposure Management

R8897 Boston MA United States Boston, MA, United States Marketing Marketing Full_time JOB_LEVEL-3-26
Senior Product Marketing Manager, Exposure Management As a Senior Product Marketing Manager for Exposure Management, you will own delivering new products and capabilities to market, creating and driving compelling commercial offers, building uniq...

See All Jobs