Go to Customer

In an increasingly connected digital world, the needs of our customers are more complex than ever. Our Go to Customer teams enable us to create meaningful customer relationships where they are experiencing the full value of our solutions. This means relentlessly advocating for customers, developing strong cross functional partnerships, and challenging the status quo to drive impactful results that support our business growth. We look at customer health and enablement at each stage of the customer journey, and take pride in our ability to make the world a safer place because of the customer experiences we deliver.

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40%+ of Fortune 100




144 Countries

 21 Offices



300+ Platform Integrations


Leader of Innovation

 56 Patents

Open Source Communities


Customer Success and Experience

This team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.



Customer Advisory

Our Customer Advisors, Technical Account Managers, and Security Service professionals are assigned to customers of our managed services products. These team members are in the weeds of solving technical challenges and analyzing data, and are just as comfortable communicating with customers as they are with technical engineers and developers. 


Technology professionals responsible for protecting their organizations are overburdened and under-resourced, often spending too much time on routine tasks. Our sales team is on the front end of creating impact for customers by providing relevant solutions so their organizations remain secure, and leveraging the full value of our products. As a high-growth organization with an award-winning SaaS portfolio, our sales team is responsible for helping grow our customer footprint as we continue to expand into new markets. Learn more about our sales opportunities and how we set you up for success, here

Sales Engineering

The Security Sales Engineer will work with the sales team in a pre-sales role to develop and position solutions involving Rapid7's security solutions. They will work as an equal partner with our sales team in matching up customers with Rapid7's security solutions. If you are comfortable going toe to toe in a technical discussion with engineers and then shifting gears and having a brass-tacks business conversation with a CIO, this may be the opportunity for you.


The Rapid7 brand is the collective perception of everyone who engages with our products, services, and content. It’s what inspires people to join us in our mission. As Rapid7 evolves—reaching new customers and expanding globally—it’s essential that anyone who interacts with us has a meaningful and consistent experience.

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Recently Posted Jobs

Senior Director, Customer Success - EMEA

R5892 Reading United Kingdom Reading, United Kingdom Customer Success Sales JOB_LEVEL-3-32
Sr. Director, Customer Success This is an opportunity to build and maintain a customer-focused team intent on fostering a healthy customer base by ensuring excellent customer experiences. In the constantly evolving cyber security space, you wil...

VP, Customer Success

R5805 Boston. Austin MA. TX United States Boston, MA, United States. Austin, TX, United States Customer Success Sales JOB_LEVEL-3-52
VP, Customer Success This is an opportunity to ensure excellent customer experiences by implementing health motions that result in customer retention and growth. If you are excited by the chance to help evolve customer experience and engagement i...

Marketing Manager UK&I

R5889 Reading United Kingdom Reading, United Kingdom Marketing Marketing JOB_LEVEL-3-25
We are looking for a high energy Marketing Manager, able to travel to Reading, to be responsible for our UK&I region. The ideal candidate is an innovative, high impact self-starter who has proven experience delivering demand generation, field mark...

Senior Manager, Customer Success

R5742 Reading Germany. United Kingdom Germany. Reading, United Kingdom Customer Success Sales JOB_LEVEL-3-30
This key role within our Customer Success organisation, reporting to the VP, Customer Success, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our customers. This population of customers re...

Senior Customer Success Manager

R5642 Germany Germany Customer Success Sales JOB_LEVEL-3-12
Customer Success Manager  Rapid7 is seeking a strategic and supportive Senior Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focus...

Senior Sales Engineer - Threat Intelligence

R5760 Germany Germany Sales Engineering Sales Engineering JOB_LEVEL-3-12
Rapid7 is seeking a curious, customer centric and target driven Senior Sales Engineer to join our EMEA sales team and be responsible for all aspects of Threat Intelligence sales growth across the region, contributing to the growth of the overall R...