Go to Customer

In an increasingly connected digital world, the needs of our customers are more complex than ever. Our Go to Customer teams enable us to create meaningful customer relationships where they are experiencing the full value of our solutions. This means relentlessly advocating for customers, developing strong cross functional partnerships, and challenging the status quo to drive impactful results that support our business growth. We look at customer health and enablement at each stage of the customer journey, and take pride in our ability to make the world a safer place because of the customer experiences we deliver.

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11,000+
Customers 

40%+ of Fortune 100

NASDAQ: RPD

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Global
Footprint

144 Countries

 21 Offices

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Global
Ecosystem

300+ Platform Integrations

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Leader of Innovation

 56 Patents

Open Source Communities

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Customer Success and Experience

This team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.

 

 

Customer Advisory

Our Customer Advisors, Technical Account Managers, and Security Service professionals are assigned to customers of our managed services products. These team members are in the weeds of solving technical challenges and analyzing data, and are just as comfortable communicating with customers as they are with technical engineers and developers. 

Sales

Technology professionals responsible for protecting their organizations are overburdened and under-resourced, often spending too much time on routine tasks. Our sales team is on the front end of creating impact for customers by providing relevant solutions so their organizations remain secure, and leveraging the full value of our products. As a high-growth organization with an award-winning SaaS portfolio, our sales team is responsible for helping grow our customer footprint as we continue to expand into new markets. Learn more about our sales opportunities and how we set you up for success, here

Sales Engineering

The Security Sales Engineer will work with the sales team in a pre-sales role to develop and position solutions involving Rapid7's security solutions. They will work as an equal partner with our sales team in matching up customers with Rapid7's security solutions. If you are comfortable going toe to toe in a technical discussion with engineers and then shifting gears and having a brass-tacks business conversation with a CIO, this may be the opportunity for you.

Marketing

The Rapid7 brand is the collective perception of everyone who engages with our products, services, and content. It’s what inspires people to join us in our mission. As Rapid7 evolves—reaching new customers and expanding globally—it’s essential that anyone who interacts with us has a meaningful and consistent experience.

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Recently Posted Jobs

シニア セキュリティ セールス エンジニア

R7951 Tokyo Japan Tokyo, Japan Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-11
当社は日本での存在感を拡大し続けるため、当社のダイナミックなチームに加わってくれる、高度なスキルと意欲を持つサイバーに精通したセールス エンジニアを求めています。 この役割では、受賞歴のある Rapid7 のすべてのソリューションにわたる新規および既存の顧客に対する技術的な連絡窓口として、当社の営業チームと緊密に連携していただきます。 ギアを切り替えて CIO とビジネス価値について話し合う前に、エンジニアと真っ向から技術的な議論をすることに抵抗がないのであれば、これはチャンスかもしれませ...

Senior Security Solutions Engineer

R7862 Tokyo Japan Tokyo, Japan Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-11
 As we continue to expand our presence in Japan, we are seeking a highly skilled and motivated Cyber-Savvy Sales Engineer to join our dynamic team. In this role you will partner closely with our Sales team as the technical point of contact to new ...

Customer Success Representative - Boston

R7933 Boston MA United States Boston, MA, United States Customer Success Sales Full_time JOB_LEVEL-3-14
Customer Success Representative (CSR) As a Rapid7 Customer Success Representative (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maxi...

Security Sales Engineer - Commercial East

R7864 Tampa FL United States Tampa, FL, United States Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-13
Rapid7 is looking for a motivated individual to join our Americas pre- sales organization. The Security Sales Engineer will work with the sales team in a pre-sales role to develop and position solutions involving Rapid7’s security solutions. They ...

Security Sales Engineer - Commercial West

R7878 Boston MA United States Boston, MA, United States Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-13
Rapid7 is looking for a motivated individual to join our Americas pre- sales organization. The Security Sales Engineer will work with the sales team in a pre-sales role to develop and position solutions involving Rapid7’s security solutions. They ...

Senior Security Sales Engineer - D&R Specialist

R7547 Reading Germany. United Kingdom Germany. Reading, United Kingdom Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-11
As a Specialist Solutions Engineer at Rapid7, you will be responsible to work as a team, working across organizations, to partner and assist pre-sales to close strategic deals, improve our products, processes and procedures and be an advocate for ...