Go to Customer
In an increasingly connected digital world, the needs of our customers are more complex than ever. Our Go to Customer teams enable us to create meaningful customer relationships where they are experiencing the full value of our solutions. This means relentlessly advocating for customers, developing strong cross functional partnerships, and challenging the status quo to drive impactful results that support our business growth. We look at customer health and enablement at each stage of the customer journey, and take pride in our ability to make the world a safer place because of the customer experiences we deliver.
11,000+
Customers
40%+ of Fortune 100
NASDAQ: RPD
Global
Footprint
144 Countries
15 Offices
Global
Ecosystem
300+ Platform Integrations
PACT Partner Program
Leader of
Innovation
Rapid7 Labs Research Team
Open Source Communities
Customer Success and Experience
This team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.
Customer Advisory
Our Customer Advisors, Technical Account Managers, and Security Service professionals are assigned to customers of our managed services products. These team members are in the weeds of solving technical challenges and analyzing data, and are just as comfortable communicating with customers as they are with technical engineers and developers.
Marketing
The Rapid7 brand is the collective perception of everyone who engages with our products, services, and content. It’s what inspires people to join us in our mission. As Rapid7 evolves—reaching new customers and expanding globally—it’s essential that anyone who interacts with us has a meaningful and consistent experience.
