Go to Customer

In an increasingly connected digital world, the needs of our customers are more complex than ever. Our Go to Customer teams enable us to create meaningful customer relationships where they are experiencing the full value of our solutions. This means relentlessly advocating for customers, developing strong cross functional partnerships, and challenging the status quo to drive impactful results that support our business growth. We look at customer health and enablement at each stage of the customer journey, and take pride in our ability to make the world a safer place because of the customer experiences we deliver.

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11,000+
Customers 

40%+ of Fortune 100

NASDAQ: RPD

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Global
Footprint

144 Countries

 15 Offices

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Global
Ecosystem

300+ Platform Integrations

PACT Partner Program

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Leader of
Innovation

Rapid7 Labs Research Team

Open Source Communities

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Customer Success and Experience

This team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.

 

 

Customer Advisory

Our Customer Advisors, Technical Account Managers, and Security Service professionals are assigned to customers of our managed services products. These team members are in the weeds of solving technical challenges and analyzing data, and are just as comfortable communicating with customers as they are with technical engineers and developers. 

Sales

Technology professionals responsible for protecting their organizations are overburdened and under-resourced, often spending too much time on routine tasks. Our sales team is on the front end of creating impact for customers by providing relevant solutions so their organizations remain secure, and leveraging the full value of our products. As a high-growth organization with an award-winning SaaS portfolio, our sales team is responsible for helping grow our customer footprint as we continue to expand into new markets. Learn more about our sales opportunities and how we set you up for success, here. 

Sales Engineering

The Security Sales Engineer will work with the sales team in a pre-sales role to develop and position solutions involving Rapid7's security solutions. They will work as an equal partner with our sales team in matching up customers with Rapid7's security solutions. If you are comfortable going toe to toe in a technical discussion with engineers and then shifting gears and having a brass-tacks business conversation with a CIO, this may be the opportunity for you.

Marketing

The Rapid7 brand is the collective perception of everyone who engages with our products, services, and content. It’s what inspires people to join us in our mission. As Rapid7 evolves—reaching new customers and expanding globally—it’s essential that anyone who interacts with us has a meaningful and consistent experience.

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Recently Posted Jobs

Customer Success Advisor

R10022 Tampa. Boston FL. MA United States Tampa, FL, United States. Boston, MA, United States Customer Success Sales Full_time JOB_LEVEL-3-13
As a Rapid7 Customer Success Advisor (CSA), you will act as a trusted advisor for our customers, using your cybersecurity knowledge and expertise of Rapid7 products and solutions to ensure customers maximize the value from their Rapid7 investment....

Senior Security Sales Engineer - Commercial NorCal and Washington

R10013 Olympia CA. WA United States CA, United States. Olympia, WA, United States Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-12
As a Senior Sales Engineer at Rapid7, you will partner closely with our Sales team as the technical point of contact to new and existing customers across all of Rapid7’s award winning solutions. If you are comfortable going toe-to-toe in a technic...

Senior Security Sales Engineer - Tennessee

R9993 TN United States TN, United States Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-12
About the Role The Security Sales Engineer role is highly customer-centric, requiring extensive collaboration with our sales team and a deep understanding of Rapid7's solution portfolio. You'll be at the forefront of customer interactions, with r...

Senior Security Sales Engineer - North Carolina

R9409 Raleigh NC United States Raleigh, NC, United States Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-11
About the Role The Security Sales Engineer II role is highly customer-centric, requiring extensive collaboration with our sales team and a deep understanding of Rapid7's solution portfolio. You'll be at the forefront of customer interactions, wit...

Growth Marketing Manager

R9809 Tokyo Japan Tokyo, Japan Marketing Marketing Full_time JOB_LEVEL-3-25
We are looking for a high energy Marketing Manager, to be responsible for our Japan and Korea region. The ideal candidate is an innovative, high impact self-starter who has proven experience delivering demand generation, field marketing and partne...

Senior Security Solutions Engineer

R9439 Australia Australia Sales Engineering Sales Engineering Full_time JOB_LEVEL-3-12
Rapid7 is a leading global provider of innovative cybersecurity solutions. Our mission is to power the practices of security, IT, and DevOps teams, enabling them to confidently advance and innovate at the speed of business. We believe in simplifyi...

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