Lead Sales Operations Analyst

Rapid7 is looking for an experienced and motivated Lead Analyst to join our North American Sales Operations organization. You will play a key role in enhancing the operational efficiency and performance of our Sales and GTM teams. You will partner closely with sales leadership and cross-functional teams to analyze performance, optimize business processes & systems, and support key sales initiatives that include revenue growth strategies. The ideal candidate will be a highly analytical critical thinker, effective communicator, and a team player who enjoys working in a fast paced environment to drive revenue efficiency and operational excellence.

About the Team

The North American Sales Operations team is a key interface between Sales, Customer Success, Leadership, Business Systems, and stakeholders across the company. Leveraging our business partners, intelligence (Tableau, Clari), and systems (Salesforce, NetSuite), the North American Sales Ops team provides support across the organization, from Account Executives and Renewal Account Managers to Executive-leadership and our global counterparts. These activities include Sales and Retention Forecasting, Pipeline tracking, Annual Readiness and Planning, CRM Support (Salesforce, Netsuite), and ad hoc projects. In collaboration with our global business partners, our goal is to enhance our understanding of the business, support the field, drive sales and customer success performance to achieve our annual goals.

About the Role

As the Lead Sales Operations Analyst, you’ll play a pivotal role in supporting regional Sales Management, account intelligence and product performance, and KPIs that support our sellers in their day-to-day efforts and annual attainment. This role will also have a key responsibility in identifying trends in the business and supporting recommendations on ways to improve the productivity and scale of the Go-To-Customer Organization. These responsibilities are critical to Rapid7's success and involve working closely with key stakeholders within Rapid7 while leading projects. 

In this role you will:

• Produce in-depth business analytics with actionable insights and recommendations that inform strategic decisions and cross-functional initiatives, and that help Rapid7 Go to Customer organization maximise productivity. 

• Drive the cadence of business reporting including regular weekly, monthly, and quarterly reports; forecast calls; pipeline build tracking etc.

• Drive improvement of business processes by partnering with our SFDC & Tableau platform owners and admins to improve and refine workflows to meet users’ needs.

• Create customized, insightful dashboards, and automated reporting tools related to sales and customer success performance metrics.

• Develop ad-hoc and proactive analyses, rooted in Salesforce & Tableau/Snowflake data, that provide actionable insights.

• Partner with IT teams to understand new capabilities available in Salesforce, Tableau and Clari, and partner with Enablement functions to train users in Sales and Leadership.

• Assist with key sales and customer success planning activities during planning and budgeting cycle.

The skills you’ll bring include:

• Minimum 6+ years of experience as an analyst in sales operations, revenue operations, business operations, or a related discipline in a high technology company. Experience within the SaaS industry is a plus. 

• BA/BS degree in business or related field preferred. 

• 2+ years of Salesforce.com experience and advanced Excel/Google Sheets skill is required. Salesforce certification or Lightning experience is a plus.

• Experience with Tableau, SQL, PowerBI, or similar analytics platforms. 

• Excellent analytical and problem solving skills, combined with strong business judgment and ability to present analysis in a clear and compelling manner

• Experience working in a high-growth, performance and deadline driven environment

• Results oriented, attention to detail, ability to prioritize multiple objectives and projects

• Excellent interpersonal, verbal, and written communication skills required

• Curiosity to learn and be challenged with a can do attitude and strong commitment to working as part of a team

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
 

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.
 

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000 global customers ahead of whatever’s next.
 

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.
 

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.