The North America Channel Operations Manager is a fundamental and high profile operations role, critical to enabling the growth and success of Rapid7’s Partner ecosystem. The Channel Operations Manager will be the center point of Channel Operations for our North America business with a primary emphasis on supporting and evolving our operational infrastructure to ensure our processes, policies and systems are efficient and align to our overall GTC strategies.

About the Team

The Partner Operations and Programs team work hand in hand with the global partner sales organization to lead, design and operationalize our processes and programs to support and accelerate our go to market partner strategy. 

We are a dynamic and innovative team that continuously seek opportunities to improve and streamline business processes in order to accelerate and achieve operational excellence. 

About the Role
This role is focused on enabling the growth and success of Rapid7’s North America Partner ecosystem by establishing highly effective and streamlined operational processes that allow us to execute seamlessly with our partners. We lead and support  strategic projects and initiatives to transform and drive simplified, scalable and predictable experiences.

This role requires a strong cross-functional collaborator who can successfully work across multiple teams and key stakeholders to build an executable partner readiness strategy, aligned to channel GTM strategic initiatives.

In this role, you will:
 

• Establish close working relationships with internal teams and the regional Channel Sales Leader as the primary point of contact for all Partner Operations enquiries within the North America region.

• Partner with the data analytics teams and leverage data visualization tools, including Tableau to provide channel leadership with critical data-driven insights into channel performance.

• Develop cross-functional relationships to review and develop processes and enablement in order to enhance the partner experience

• Work with Channel Management and Sales Leadership to determine critical partner profiles for future growth and develop and maintain new partner selection criteria that allow for appropriate partner signup decisions based on market, partner competencies, and long-term partnership potential.

• Responsible for Partner account hygiene and maintenance across all systems.  

• Responsible for ensuring smooth execution of all administrative tasks such as Partner Onboarding, Not-for-Resale license provisioning and Partner Program related documentation. 

• Responsible for ensuring correct application and enforcement of Partner Program rules and processes within the North America region. 

• Responsible for monitoring and ensuring prompt management of incoming Deal Registrations. 

• Collaborate with internal teams to ensure accurate lead routing and account mapping. 

The skills you’ll bring include:

You thrive in a dynamic environment, contribute innovative ideas, are a self-starter who can identify business issues and determine ways to directly tackle them, possess effective financial and project management skills, and assist in the evolution of our operational and financial models.

• 3-4 years experience working in or supporting a channel environment.

• Strong interpersonal and communication skills, including establishing credibility and trust with internal customers and building influential relationships with partners in the business.

• Strong track record of being highly organized with an emphasis on attention to detail and capable of managing multiple work streams at the same time.

• Working knowledge of G-Suite tools.

• Knowledge of Data Analytic or Data visualization tools, in particular Tableau, 

• Experience with Netsuite, SalesForce, Impartner or similar CRM or ERP systems.

• Top-notch data analysis skills; ability to analyze business information and draw accurate conclusions and create data stories.

• Self-starter without requiring prescribed direction or actions; You’re able to diagnose business and process challenges, and drive initiatives to address those challenges.

• Possesses the confidence to implement change and improve on the status quo.

• Quick learner who is naturally curious and thrives in the face of the unexpected, ambiguity and change.

• Team-oriented mindset with proven ability to drive impact through influence and collaboration across multiple functions and levels of an organization.

• Strong work ethic, sense of urgency, and customer service mentality.
   

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.