Senior Director, User Experience 

About the Team
This position will be a transformative role dedicated to cultivating a best-in-class user experience for all our customers. You will join our product leadership team, reporting directly to our Chief Product Officer. In close partnership with Product Management and Engineering you will define and drive the execution of a multi-year strategy to support our product portfolio. At our core, we believe the right solutions come from addressing our customers’ most challenging problems so every customer can manage and monitor 100% of their attack surface. Our UX function is truly committed to our core value of #neverdone and continuously listens to the voice of the customer to iterate and design experiences that focus on our end users.

The team consists of 40+ moose (employees) across the globe. The function is responsible for defining design standards across our multi-product portfolio, visually designing a brand consistent interface; driving user research and enabling adoption via user content. 

About the Role
Do you enjoy working in a fast-paced environment? Are you passionate about leadership and have a proven track record of building and scaling a team?  Are you comfortable with change and committed to taking action to drive results? As the leader of Rapid7's user experience function, you will oversee a team of extremely talented, driven, and creative front line practitioners. 

In this role, you will:

• Oversee the direction of our UX function, including leading the formulation and evolution of Rapid7’s user experience to be focused on aligning our multi products portfolio to truly be a singular click platform 

• Collaborate closely with our Product Management, Engineering, Operations and Product marketing teams 

• Serve as our resident design expert, with the ability to effectively communicate to multiple stakeholders, levels, audiences from a variety of technical and/or non-technical backgrounds

• Build and inspire your team and help them understand the importance of their role as it relates to driving business results 

• Drive innovation for our products by clearly demonstrating how the UX strategy has delivered on driving customer adoption, enabling customer retention and attracting new prospects because of the ease of use of our integrated experience 

• Need to come to the table with a perspective but be willing to listen and adopt your perspective based on your ability to build strong relationships 

• Be an escalation point for team members and Rapid7 customers

The skills you’ll bring include: 

• 10+ years of UX design, software design experience is a must 

• 5+ years of experience in a leadership role 

• Proven track record of leading and building successful teams and scalable processes 

• Expert knowledge of UX design principles, tools, and ability to articulate the unique value proposition of our design strategy  

• Ability to develop storyboards, mockups and prototypes to effectively communicate workflow and design concepts

• Passionate about setting goals and measuring success of your employee’s, team’s performance and product portfolio 

• Understanding of how to develop a cohesive strategy but having the ability to lean in and execute if needed 

• Strong portfolio demonstrating a range of UX design skills, successful delivery of complex projects that clearly shows the measurable outcomes on the user experience 

• Education: Degree in User Experience or Design (Bachelor’s minimum; graduate work preferred)

Nice to have: 

• Understanding of how team’s leverage agile and lean delivery methodologies

• Recent and/or relevant experience in the security industry 

• Experience supporting a multi-product portfolio 

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
 

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

#LI-RL2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.