Technical Support Engineer I, AppSec

We are seeking a full time Technical Support Engineer I who will be based out of our Rapid7 office in Tampa, Florida! In this role you will be supporting customers by using your networking skills to troubleshoot complex issues via email and video conferencing. This is a Hybrid role (3 days on-site/2 days remote).

About the Team

Our ever growing Technical Support team are seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems. The focus of this position will be on becoming a subject matter expert in InsightAppSec - our cloud-based application security testing solution designed to help organizations identify, prioritize, and manage vulnerabilities in their web applications. 

About the Role

Are you passionate about delighting your customers and helping them solve complex network and product issues? Are you the person who enjoys technical challenges and thrives to learn and develop security and vulnerability management skills beyond expectations? If so, then you are the perfect person to join our unique and growing support team! As a Technical Support Engineer, you will provide exceptional support experiences to a wide range of technical and security focused audiences. This role offers an exciting opportunity for an individual looking to immerse themselves in a fast paced role with endless growth opportunities.
 

In this role, you will:

• Use the many resources available to our Support team to learn, troubleshoot and reproduce customer issues

• Create innovative workflows to analyze large log files in order to get to the bottom of any reported issues

• Work closely with various teams located locally and globally including Engineering and Product to help drive a resolution to customer issues

• Learn and expand your knowledge of our InsightAppSec Web Application security product to become a subject matter expert
   

The skills you’ll bring include:

• Strong understanding of web application technology - Including HTTP, HTML and the DOM

• Familiarity with programming language frameworks - especially Javascript

• Experience working with webhooks or APIs including REST, GraphQL and SOAP

• Understanding of log analysis methods (using regex to debug large log files)

• Excellent problem solving and critical thinking skills

• Fantastic verbal and written communication

Preferred: 

• Familiarity with Web Security vulnerabilities such as those found on the OWAP Top 10 or CWE top 25

• Experience with manual web testing, HTTP proxy or repeater tools

• Understanding of SQL or NoSQL databases

• Knowledge of TLS

• Experience with any web frameworks such as Flask or Express.js

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.