Order Management Specialist
 

As part of our continued growth in APJ, we are looking for a high performing, detail-oriented individual to join our Order Management team in our Melbourne office. You will support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring that we are able to fulfil orders in a timely manner, with as little friction as possible.

About the Team

Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers to ensure that when a customer makes a purchase, business requirements have been met and the deal is transacted efficiently. To keep the proposal-to-cash process running smoothly for our customers and internal stakeholders, OM collaborates with teams upstream and downstream that handle quoting, license fulfilment, invoicing, and accounting.

About the Role

As an Order Management Specialist, you support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring that we are able to fulfil orders in a timely manner, with as little friction as possible. Specifically your focus will be to:

• Utilize NetSuite (ERP+CRM), Salesforce (CRM), and Freshworks (ticketing) to administer processing of various types of sales orders, capturing all sales contract data in a timely manner, consistent with all compliance requirements, and allowing for the successful completion of all downstream fulfilment, reporting, and renewal activities

• Work closely with the different sales groups to ensure that all transactional contracts are complete, accurate, and meet all internal booking requirements according to revenue recognition standards

• Review, approve, and/or reject quotes with a high attention to detail

• Fulfil software subscription orders with guidance from teammates and technical resources

• Collaborate cross-functionally with Rapid7 Legal, IT, Commissions, Revenue Accounting, Accounts Receivable, Sales Operations, etc., adding value to the order submission process to increase impact and proactively resolve issues that could delay a sale

• Triage inquiries, troubleshoot, and provide direction to cross-functional business units relating to issues directly affecting the customer

• Participate in cross-functional projects, helping drive operational efficiency that supports Rapid7’s scalability goals

• Assist in the testing and implementation of new system functionality and SKUs that will expand Rapid7’s ever growing footprint in the cybersecurity industry

The skills and qualities you’ll bring include: 

• Experience in a sales, operations, customer service, or finance related role

• Knowledge and technical understanding of ERP, CRM and Ticketing Software

• Exceptional communication skills demonstrated through email, Slack, and internal meetings

• Excellent attention to detail

• Confidence in operating within a fast-paced, constantly changing environment

• Collaborative approach to problem-solving

• Ability to successfully balance a wide variety of daily tasks and adjust priorities while working with teammates and stakeholders across the globe

• Tech savvy & excited to work in a fast-paced environment

• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. 

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

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About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.