Principal Salesforce Engineer - India

Rapid7 is a publicly traded Cybersecurity company headquartered in Boston, MA with 17 offices around the world. We are excited to be expanding our Global footprint into India and as we build out our internal Application Engineering team we are looking for Principal Salesforce Engineers. As a Principal Salesforce Engineer you will work alongside global team members to deliver best-in-class Salesforce solutions to meet business needs and optimize user experiences. You will have hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud and CPQ, and you will be proficient in both declarative configurations and advanced Apex coding. You will be provided with coaching and support to help you further develop your skills to reach your full potential. 

About the Team

Our Rapid7 Enterprise Application engineering team is a team full of dedicated engineers who are committed to achieving optimal results for Rapid7. They ensure this by analyzing and debugging production issues and recommending ways to maintain and improve the overall health and wellbeing of the application and its integrations which provides overall improvement for end users.

About the Role

As a Principal Salesforce Engineer you will be designing and developing Salesforce solutions on Sales and Service cloud while partnering with other Salesforce team members, other application owners, different members within the IT organization and business stakeholders.

In this role you will:

• Salesforce Administration:

  • Manage and configure Salesforce environments, including Sales Cloud, Service Cloud, and Experience Cloud.

  • Monitor system health, user permissions, profiles, workflows, and security settings.

  • Implement and maintain changes in Salesforce using declarative tools (Process Builder, Flow, Validation Rules, etc.).

• Apex Development:

  • Write and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC).

  • Work with various stakeholders to design scalable solutions that meet business requirements.

  • Debug, troubleshoot, and optimize Apex code and other components to ensure performance and stability.

• Unit Testing:

  • Develop and maintain unit tests for all custom Apex code, ensuring test coverage meets Salesforce best practices and organizational standards.

  • Conduct comprehensive testing of code changes to ensure proper functionality and performance while striving for zero defects

  • Use testing frameworks and methodologies to validate custom code and prevent regressions.

  • Collaborate with the Quality Assurance team to identify test cases and optimize test performance.

• CPQ (Configure, Price, Quote):

  • Configure and manage Salesforce CPQ features, including price books, quote templates, products, and pricing rules.

  • Troubleshoot CPQ-related issues and provide support to users to streamline the quoting process.

• Collaboration and Support:

  • Support the implementation of new Salesforce features, updates, and upgrades.

  • Collaborate with business analysts and other team members to gather requirements and deliver solutions.

  • Maintain documentation for custom configurations, workflows, code, and other technical solutions.

• Release Management:

  • Utilize Gearset for deployment and release management to streamline Salesforce code and configuration deployments across multiple environments.

  • Ensure smooth and error-free releases through automated validation, monitoring, and rollback strategies.

  • Collaborate with the release team to plan, execute, and document the deployment processes.

• Jira Integration and Task Management:

  • Use Jira for managing tasks, tracking project progress, and collaborating on development sprints.

  • Maintain accurate project documentation, ensuring all tickets and tasks are logged, updated, and resolved on time.

  • Collaborate with cross-functional teams to track progress on Salesforce enhancements and bug fixes.

• SOX Controls & Change Management:

  • Adhere to SOX controls to ensure compliance with IT controls and auditing regulations within Salesforce.

  • Follow all change management policies and procedures when implementing configurations, scripts, and integrations, ensuring all changes are properly documented, tested, and approved before deployment.

  • Work closely with internal auditors and compliance teams to ensure the system meets all regulatory requirements and internal control standards.

The skills you’ll bring include:

• Salesforce Certifications: Salesforce Administrator (ADM 201), Salesforce Advanced Administrator (ADM 211), or Salesforce Platform Developer I and II certifications would be advantageous

• Experience: 12+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ.Strong proficiency in Apex programming, Visualforce, Lightning Web Components (LWC), and declarative configuration (Process Builder, Flow, etc.).Experience with Salesforce integration techniques, APIs, and external systems.Familiarity with Agile methodologies and ability to work in an offshore setup.

• Experience using Jira for task and project management in an Agile environment.Hands-on experience with Gearset for deployment and release management in Salesforce.

• Leads functional teams, programs or projects with notable risk and complexity. Responsible for development of strategy for project execution

• Impacts the direction of and acts as the leader of large programs/projects that affect the organization’s long term goals and objectives

• Contributes to the development of functional strategy

• Technical Skills:

  • Apex, Visualforce, Lightning Web Components (LWC), SOQL, SOSL.

  • Knowledge of Salesforce CPQ and pricing rule configuration.

  • Strong unit testing skills, including the ability to write efficient, scalable tests for custom Apex code.

  • Experience with Git and version control practices.

• Soft Skills:

  • Strong analytical and problem-solving skills.

  • Excellent communication skills, able to work remotely with a global team.

  • Strong attention to detail and ability to manage multiple tasks concurrently.

Preferred Qualifications:

• Experience working with global teams, especially within an Agile framework.

• Knowledge of Salesforce integrations (REST, SOAP APIs) and third-party tool integrations.

• Experience with Salesforce Data Loader, Change Sets, and Salesforce DX.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.

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About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.