We are looking for a motivated and customer-focused Associate Renewal Account Manager to support retention efforts across our existing customer base. In this entry-level sales role, you will manage high-volume renewal transactions within a defined portfolio of lower-complexity accounts, ensuring a smooth and positive customer experience throughout the renewal cycle.

About the team

The Renewal team is a key part of Rapid7’s Sales organization, focused on driving customer retention and long-term value. They manage a high volume of renewals through proactive outreach, strong pipeline discipline, and clear processes. Partnering closely with Account Executives and Customer Success, we ensure a seamless renewal experience.

About the role

As an Associate Renewal Account Manager, your primary responsibility will be to support on-time renewals within your assigned portfolio of lower-complexity accounts. Specifically, you will:

• Manage high-volume renewal transactions using established processes and playbook

• Proactively engage customers to confirm renewal timelines and intent

• Partner with Account Executives, Customer Success, and Channel teams to support a smooth renewal experience

• Identify potential risks and escalate when needed to protect retention

• Surface upsell or cross-sell signals and collaborate with Sales on next steps

• Maintain accurate customer records, pipeline updates, and forecasts in SFDC and Clari

• Track renewal activity and performance metrics to ensure strong pipeline hygiene

• Support renewal conversations by clearly communicating contract details and value

• Ensure all renewal activities follow internal policies and compliance guidelines

The skills and qualities you’ll bring include

• Foundational understanding of the SaaS sales cycle, including the role and importance of renewals in driving customer retention and revenue growth.

• Experience using CRM systems such as Salesforce (SFDC) to manage customer information and pipeline

• Comfort maintaining forecasts and updating opportunities in tools such as Clari

• Experience supporting or participating in pricing and contract discussions

• Demonstrated ability to take full ownership of multiple accounts, managing priorities effectively to deliver results within deadlines.

• Ability to review customer data and identify potential renewal risks or growth signals

• Ability to work effectively with cross-functional teams including Sales and Customer Success

• Proactive mindset with the ability to take initiative and solve problems

• Ability to learn and confidently explain technical concepts at a high level

• Strong written and verbal communication skills with a professional customer-facing approach

• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

#LI-SIM
 

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.